SMS Terms & Conditions

CMSU Behavioral Health & Developmental Services is committed to ensuring that all SMS communications comply with regulatory requirements and maintain transparency. These terms outline how we manage SMS communications, including consent, frequency, opt-out processes, and data privacy.

1. SMS Consent Communication

  • CMSU collects and uses phone numbers solely for SMS communications related to appointment reminders, billing inquiries, follow-up messages, and other notifications as outlined in this policy.

  • Consent to receive SMS messages is obtained explicitly through:

    • Verbal agreement during a conversation.

    • Submission of an online form.

    • Completion of a paper form.

2. Purpose of SMS Communications

If you have consented, you may receive SMS messages related to:

  • Appointment reminders.

  • Follow-up messages.

  • Billing inquiries.

  • Promotions or offers (if applicable).

Example Message:
"Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out at any time."

3. Message Frequency

  • Message frequency will depend on the type of communication, as disclosed during the opt-in process.
    Example:
    "Message frequency may vary. You may receive up to 2 SMS messages per week regarding appointments or account status."

  • Changes to message frequency will require re-confirmation of consent.

4. Potential Fees

  • Standard message and data rates may apply based on your carrier’s pricing plan.

  • International SMS messages may incur additional charges.

5. Opt-Out Process

  • You may opt out of receiving SMS messages at any time by replying “STOP” to any message.

  • Opt-out requests will be processed immediately, and no further messages will be sent unless you re-opt in.

  • Opt-out confirmation messages will include:
    Example:
    "You’ve opted out of CMSU notifications. You won’t receive further messages. For assistance, call (570) 275-6080."

6. Re-Opt-In Process

  • If you’ve opted out but wish to resubscribe, you can re-opt in by:

    • Texting “START” to the CMSU messaging number.

    • Completing an opt-in form online or in person.

7. HELP Messages

  • If you need assistance, reply with the keyword “HELP” to any SMS message.
    Example HELP Response:
    "CMSU: For support, call (570) 275-6080 or visit cmsu.org. Msg & data rates may apply."

8. Privacy and Data Protection

  • CMSU protects all recipients’ information in compliance with applicable data protection laws, including HIPAA.

  • Personal information will never be shared, sold, or used for purposes beyond those outlined in this policy.

  • For details, visit our Privacy Policy.

9. Regulatory Compliance

  • CMSU adheres to the Telephone Consumer Protection Act (TCPA) and other applicable regulations to ensure all SMS communications are lawful and respectful of recipient rights.

10. Monitoring and Auditing

  • SMS campaigns are regularly monitored to ensure compliance with this policy and regulatory standards.

  • Non-compliant messages will be flagged and corrected promptly.

11. Emergency Communications

  • CMSU may use SMS to send urgent or emergency notifications. These messages will be sent sparingly and only in critical situations.

Contact Information

For questions about this SMS policy or to report an issue, please contact:
Phone: (570) 275-6080

Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstance.